Wherever you work, returning goods is one of the most unpleasant things. Returning good takes energy, time, and of course, additional costs. For that reason, many companies, including logistics service providers, need an RMA logistics system like what Rhenus Luprians has done. The following are the steps that you must take to deal with returning goods with an RMA number.
Evidence of Problemfrom Customers
When customers send evidence, of course, you need to check it again. Ask customers to provide detailed evidence, both in the form of photographs and explanations in detail. Ask the customer to give detail can help you check the problem without you have to check it by yourself. That way, the return process is also much faster and more efficient.
The next step is to issue an RMA number and determine whether the customer needs to return the item or take another action. When issuing an RMA number, you can choose to fix the problem and issue a refund if the condition is really bad. But if the conditions are not so urgent, you and the team can wait for the goods to arrive at your place first to get the right diagnosis.
Repair Goods or Refund
If the goods have been returned, your logistics team must immediately inspect, diagnose, and correct any problem points that your customer complains. After the goods arrive at your place, customers can track the items using the RMA number. If the good is possible to repair, the goods will be repaired and sent back to the customer. But if it is not possible, the refund will be the only option.
Using RMA can make you easy to track the return of goods when the goods are in your logistics network traffic. But on the other hand, RMA also confuses customers. As an alternative, you can send a special return label on the package of goods that you want to send. The label says the RMA number and various return rules in detail.